This document sets out...
Ways to pay your rent
There are a number of ways you can pay your rent, so you can choose whichever method suits you best:
The easiest way to pay, directly from your bank account. To set up a Direct Debit, complete the form or call us on 0300 330 7003.
You will need your rent account reference number, amount to pay and a credit or debit card to hand to complete the transaction.
Payments can be made:
- online using the secure payments system (please select payment type: Housing / Garages / Leaseholders)
- or over the phone on 01604 838383 (automated, available 24 hours a day).
Please note a 1.34% commission charge is added where payment is made by credit card.
Payzone and Post Office
Cash payments can be made at most outlets where you see the Payzone sign.
You can take a letter or statement with you which displays the Payzone barcode, or you can use your Housing Rent Swipe Card (if you need a letter to be sent to you, please call 0300 330 7003).
You can set up a bank standing order payment through your bank. Payment should be made to Northampton Borough Council’s account quoting your rent account reference number with any payment.
Northampton Borough Council
Sort Code 20-17-19
Why not manage your rent and council tax accounts online with a Citizen's Account. It is a convenient, easy to use & secure online service where as well as making payments, you can also view housing applications & account details. You can register by visiting the Citizens Account page on the NBC website.
We are here to help
If you’re not able to pay your rent, don’t bury your head in the sand. Talk to us as soon as possible. Whether the problem is due to a change of circumstances, a budgeting problem, or a cut in benefits, we can offer advice and support to prevent you losing your home.
If you need specialist advice
Housing Benefit is available to help meet the cost of rent and service charge payments. It is a means tested benefit, which means that entitlement is calculated by taking into account your income and savings, as well as whether anyone else lives in the household and the amount of their income.
If you think you may be entitled to Housing Benefit you should apply as soon as possible because housing benefit will only be paid from the date of your application. The quickest way to apply for Housing benefit is by doing so online.
If you need any assistance or help to apply for housing benefit please contact us.
Discretionary Housing Payments Scheme
The Discretionary Housing Payment (DHP) scheme was introduced to provide financial support for those on a low income who may need further help with their housing costs.
Help through the Discretionary Housing Payment scheme is only available for tenants who are or were in receipt of Housing Benefit and need additional financial support to pay their rent. You cannot receive more than the shortfall in your weekly eligible rent.
The amount awarded is entirely at the discretion of Northampton Borough Council's Housing Benefit Team. Each application will be assessed on its individual circumstances.
You can apply online, or contact us on 0300 330 7003 and we can assist you with an application.