Your safety

Keeping safe

We want to be as certain as possible that your home and its surroundings are safe for you and your family.  There are certain aspects of safety that we are responsible for, but there is also a lot you can do yourself to improve the safety and security of your home. 


Fire safety

We take fire safety in the home very seriously.  We risk assess all the block of flats with communal means of escape and work closely with the local Fire & Rescue Service to ensure our compliance with the current fire legislation.  All our fire risk assessments are recorded on a database, alongside maintenance and service records to provide a clear record on safety within our buildings. We also continue to invest in fire safety measures to improve protection against the likelihood and effects of fire.

All our properties are fitted smoke detectors to act as an initial protection measure for our residents; however, fire safety in the home is a partnership between us and residents.  We carry out annual checks of smoke detectors but it is recommended that these detectors are tested weekly by residents to ensure they work in the event of a fire. Disconnection or removal of smoke detectors places not just a household at risk but all your neighbours and the emergency services too.

In addition to checking smoke detectors, the following precautions are recommended:

  • Make a family escape plan in case of a fire and practice it
  • Do not overload electrical sockets
  • Dispose of cigarettes in an ashtray
  • Keep matches and lighters away from children
  • Don’t leave cooking or candles unattended
  • Shut all doors and windows when leaving the home

Northamptonshire Fire and Rescue Service offer a free fire safety check - you can book this online or call 0800 38 999 50 during office hours.


Gas safety

By law, we need to check the gas appliances in your home each year to make sure they are safe for you to use. To help us to do this, you must let the engineer in so they can carry out the check. If you’re a leaseholder you are responsible for the gas appliances in your home. Find out how you can get them checked here.

What is a gas check?

An engineer will check and service all gas appliances that the council owns, such as gas fires and boilers. They will also check the gas supply pipes. The check and service only takes about 40 minutes, and is carried out by a gas safety registered engineer.

Do I need to be at home?

You must be there to let the gas safety engineer in. The engineer will write to let you know when they plan to visit. If it’s not convenient you must arrange another appointment as soon as possible. If you keep missing appointments we may have to take legal action in the courts.

What happens if an appliance is faulty?

The engineer will fix the problem straight away if they can. If they can’t, they will disconnect the gas supply to that appliance. We will fix the problem as soon as possible. Never reconnect an appliance that has been disconnected.

What to do if you smell gas

  • Report it immediately to the National Gas Emergency Service on 0800 111 999
  • Don’t use electrical switches – they might cause a spark
  • Shut off the gas supply at the meter
  • Put out all naked flames
  • Open all doors and windows
  • Leave your home
Asbestos safety

Advice for Tenants

If you suspect asbestos materials have been damaged please contact Northampton Partnership Homes on 0300 330 7003

Advice for Leaseholders

Specialist accredited analysts can test materials and confirm or refute that asbestos is present. To find an analyst near you contact:

UKAS 21-47 High Street, Feltham, Middlesex, TW13 4UN Tel: 0208 917 8400

If you want any asbestos items removed or repaired contact the Asbestos Removal Contractors Association (ARCA), they can advise you of specialist companies near you. ARCA can be contacted at:

ARCA Unit 1 Stretton Business Park 2 Brunel Drive, Stretton Burton upon Trent, Staffordshire DE13 0BY
Tel: 01283 566 467

Why take home insurance?

Many tenants believe that their furniture, personal belongings and decorations are automatically insured against theft or damage from fire and burst pipes.  Unfortunately this is not the case so we strongly advise all NPH tenants to take out household contents insurance in some form. 

We can help our tenants and residents obtain home contents insurance easily and at a price that is affordable.  While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.

With a special scheme called Crystal arranged in conjunction with Thistle Tenant Risks, NPH tenants and leaseholders can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover.

If you would like more information on this scheme, please call us on 0300 300 7003 and ask to speak to the rent income team.

You can also contact Crystal through 0345 450 7288 or arrange a call back, clicking on the link above.