Do you have something to discuss, but would prefer speaking on a one-to-one basis? Our officers are mobile on a regular basis in a local community venue near you every month. Or you can request a face-to-face or telephone appointment to suit you.

Leaving Care drop-ins

If you are leaving care, come to our support drop-ins. We can offer advice, signposting and a friendly ear. We are here to help you take the next step confidently.

Housing Officers

Your local Housing Officer can help with any tenancy or estate issues. They are there to listen, support and connect you with services. A quick conversation can solve a lot.

Contact your Housing Officer

How can they help?

Housing Officers help you manage your tenancy.

This includes:

  • day to day housing enquiries
  • dealing with changes to your tenancy, including successions and joint tenancy applications
  • carrying out estate inspections, including how to report fly tipping
  • making a referral to our in house Housing Support service
  • addressing potential fire risks within the communal areas in blocks of flats
  • home visits to review all aspects of your tenancy, including support needs and adaptations
  • keeping you and your home safe

Tenant Support Officers

Our support officers can help with welfare, tenancy sustainment and daily challenges. They will collaborate with you as an individual to create solutions that make life easier. You are never on your own.

To find out more and request free support, see housing support services.

Rent Income Officers

Speak to a rent officer if you need help with rent payments or benefits. They can give advice, arrange support and help keep your tenancy secure.

Each area has a dedicated Rent Income Officer, take a look at the find your officer page, to get the name and telephone number of your officer.

Financial support

Get advice on debt, budgeting and grants to help manage your finances. We can connect you to local services for extra support. A little guidance can go a long way.

Universal Credit Support for NPH Tenants

Moving onto Universal Credit can sometimes feel confusing – you don’t have to manage it alone. NPH offers free, practical support to help you manage your claim, pay your rent and help keep on top of your bills.

Our Universal Credit Officer can support you with:

  • Making a new Universal Credit claim
  • Understanding your payments and assessment periods
  • Making sure your rent is included correctly
  • Help if your UC payment is delayed or incorrect
  • Budgeting and managing monthly payments
  • Setting up Alternative Payment Arrangements if needed
  • Support if you’re struggling or feeling overwhelmed
  • Challenging decisions or asking for backdated payments
  • Help using your online UC account (journal)

If you’d like to speak with the Universal Credit Officer, contact your Rent Income Officer who can request an appointment for you.

Frequently Asked Questions

NPH Officers will be available at various resident drop-in sessions around Northampton where you can go and speak to them about any housing related need.

  • Do you have a question you’d like to ask your Housing Officer?
  • Need to talk about your tenancy?
  • Need some advice paying for your rent and service charges?
  • Do you feel unsafe in your neighbourhood?

These sessions are free to attend and you don’t need to book. All you need to do is turn up and take a seat!

If you need any help maintaining your tenancy, your Housing Officer is there for you when you need them. Your Housing Officer will also work closely with our Tenancy Support Team if you need any extra support.

Housing Officers deal with anything that affects your tenancy, such as:

  • when your tenancy conditions have not been met;
  • requests to change names on tenancies;
  • tenancy successions;
  • joint to sole and sole to joint tenancy changes.

Housing Officers do regular inspections of the communal areas of blocks of flats – you will be notified before a visit if the Housing Officer wants access to your property.

We operate a zero tolerance policy on fire safety, and any items left in the communal areas will have to be removed.

Once you’ve moved into your new home, our Housing Officers will contact you within 2 weeks to see how you’re settling in.

Your Housing Officer will also arrange a visit after you’ve been in the property for 3 months to make sure there are no issues with your new home.

Though you can speak to your Housing Officer if you need support maintaining your tenancy. Our Rent Income Officers are the first point of contact if you are struggling to pay your rent.

We offer a range of services and recognise that some tenants are unaware of them and have very little or no interaction with us.

We have a team of Housing Officers that work in neighbourhoods and they are now making appointments to meet tenants, many of whom they will not have met before. These visits will be booked by way of a letter offering an appointment. The visits will allow the Housing Officer to meet with you, see how you are managing in your home and discuss any issues of concern that you may have.

The Housing Officer will offer a range of advice and make you aware of what help is available should you need it.

Get in touch

If you have any questions but not sure who to speak to, please contact us on 0300 330 7003 so we can help.

The Contact Us page outlines all the other ways you can get in touch.

Your home