We are excited to announce the launch of the new-style resident Engagement Café at the Grosvenor Centre, Northampton.
The revamped format will commence this month with the first event being held on April 30th, 2024. It's an informal style cafe whereby anyone can drop-in any time between 12pm to 2pm.
No booking is required and residents are encouraged to come along to ask staff questions or to share improvement ideas. Staff members from various teams will be in attendance to offer support, guidance and advice.
The following teams will be represented at the next Engagement Café event:
Housing support
Our Housing Support team can offer you guidance on any support-related issues you are having and help you to maintain a positive tenancy.
Anti-Social Behaviour (ASB) / Tenancy Compliance
Come and discuss any ASB related issues with the Tenancy Compliance team – the team will also be demonstrating the 'Noise App' tool. It's an app that we use when dealing with complaints of ASB
Customer Engagement
Come along and find out how to get involved and help us improve our services. We want to hear your views on Repairs, ASB and how we handle Complaints.
Rent Income
NPH’s team of Rent Income Officers will be on hand to guide and support you with queries about rent and money management.
Property Maintenance
Do you need to report a repair or would like an update on an existing repair? Our repairs team can offer advice around any repairs-related issues.
Asset Management
Find out what our Asset Management team have planned for your area.
Mutual Exchange
Do you want to move to a different area, bigger or smaller property? Mutual Exchange is an opportunity for swapping your property - come and get advice on eligibility and how to do this.
Communications Team
Do you have any feedback on how NPH communicate with our residents? Would you like to meet the people behind the comms? They'll be here to answer any comms related questions.
In addition to the various team members present, there will also be a suggestion box, so if residents are in the area, but don't have time or would prefer not to talk in person, they can write improvement ideas down and leave them with us to review.
The new location:
‘Gathering Space’
Upper Floor
Grosvenor Shopping Centre
Northampton
NN1 2EW
Date and time:
Tuesday 30th April, 2024
12pm till 2pm